Support for apps produced by Beyond The Story Limited
Welcome to the Beyond The Story support system. This is the home of all support for beyondthestory applications, including After Earth: Kitai's Journal and the Diary of Anne Frank.
Please check your iOS or Nook version before reporting a bug!
Please check that your iPhone / iPad is running the latest version of the iOS operating system. In most cases the latest version is 6.1.3. If your device is running an older version of the operating system, the application may not function as desired. Please update your device and then see if the problem persists. You can update by connecting your iPhone or iPad to your computer, then run iTunes. iTunes will connect to Apple's servers over your internet connection and then determine whether an update is required.
You can search our knowledge base articles, browse public discussions, or create a new discussion if you’re having trouble.
If you take the time to create an account, you’ll be able to post private discussions (that only yourself and our support team can see) and track your existing discussions. However, if you don’t want to create an account, you can still create a public discussion in our discussion area.